If you wish to exchange or return for a refund a product that is sold and delivered to you by CPC, which is faulty or otherwise damaged when you receive it, you can do so within seven (7) days of purchasing the product/s. Please notify us by phone or email as soon as possible.
Refunds for non-faulty products
You can exercise the right to cancel an order for products sold and delivered to you by CPC, within fourteen (14) days as long as the product is in new unopened condition from the date that the product is received in accordance and pursuant to the terms of Returns and exchange Policy.
Restocking and return shipping
For items that a refund is requested due to a change of mind, there will be a 15% restocking fee deducted from the total invoice minus the shipping fee. It will be the customer’s responsibility to return the product/s in original condition back to CPC warehouse: CPC c/o warehouse, see address below before a refund will be issued. Please allow up to 7 days for all refunds to be processed.
Shinery P/L trading as CPC will not be will not be responsible for items lost or damaged in transit, please choose a reliable carrier to arrange safe delivery back to our offices.
Returns delivery address:
c/o Unit 43, 11-21 Underwood Road Homebush NSW 2140
Due to current COVID-19 conditions:
International shipments are experiencing multiple-week delays.
Domestic shipments may experience minor delays.
We continue to fulfil all orders and we wish our customers the best.